{"id":2347,"date":"2019-11-19T14:00:59","date_gmt":"2019-11-19T12:00:59","guid":{"rendered":"https:\/\/www.synko.de\/support-information\/"},"modified":"2020-02-19T11:44:13","modified_gmt":"2020-02-19T09:44:13","slug":"support-information","status":"publish","type":"page","link":"https:\/\/www.synko.de\/en\/support-information\/","title":{"rendered":"Support information"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><h1>Support informations<\/h1>\n<\/div><div class=\"fusion-text fusion-text-2\"><h2>Support for synko NAV solutions<\/h2>\n<div><strong>Service Level Agreement:<\/strong><\/div>\n<ul>\n<li>Silver (standard): Helpdesk reachable by phone or email 9\/5 (Mo-Fr, 8-17 CE(S)T)<br \/>\nFastest response time: next business day<\/li>\n<li>Gold: Personal support contact, reachable 14\/5 (Mo-Fr, 7-21 CE(S)T)<br \/>\nFastest response time: within 8 hours<\/li>\n<li>Platinum: Platinum: personal support contact, reachable 24\/7<br \/>\nFastest response time: within 2 hours<\/li>\n<\/ul>\n<p><strong>Support LifeCycle for certified synko NAV solutions:<\/strong><\/p>\n<ul>\n<li>Customization at customer\u2019s request: at least as long as the underlying NAV version is supported by Microsoft. This service is fee-based.<\/li>\n<li>Bug fix: as long as the customer is using the product, unless the error is connected to the underlying NAV version.<\/li>\n<\/ul>\n<h2>Support Contacts<\/h2>\n<p>Email: <a href=\"mailto:support@synko.de\" target=\"_blank\" rel=\"noopener noreferrer\">support@synko.de<\/a><br \/>\nPhone: +49 911 539979 20<br \/>\nEscalation contact: Herr K\u00f6hler, support-eskalation@synko.de, +49 911 539979 22<\/p>\n<div><\/div>\n<h2>Product Roadmap<\/h2>\n<ul>\n<li>All certified synko NAV solutions will be upgraded to the latest Microsoft Dynamics 365 Business Central (formerly Microsoft Dynamics NAV or Navision) version within 9 months after its release.<\/li>\n<li>All certified synko NAV solutions follow the \u201eStatement of Direction\u201c of the underlying NAV version.<\/li>\n<\/ul>\n<h2>FAQ<\/h2>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:13px;--awb-content-font-size:15px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#f15a23;--awb-content-color:#4f4f4f;--awb-icon-box-color:#333333;--awb-toggle-hover-accent-color:#000000;--awb-title-font-family:&quot;Antic Slab&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:16px;--awb-content-font-family:&quot;Mulish&quot;;--awb-content-font-style:normal;--awb-content-font-weight:300;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-2347-1\"><div class=\"fusion-panel panel-default panel-f0410fc37d3fdf23e fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f0410fc37d3fdf23e\"><a aria-expanded=\"false\" aria-controls=\"f0410fc37d3fdf23e\" role=\"button\" data-toggle=\"collapse\" data-target=\"#f0410fc37d3fdf23e\" href=\"#f0410fc37d3fdf23e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Q: Which exchange rate is used for posting the purchase order, when at the time of the purchase (the date of posting the vendor document) is a different exchange rate in effect then at the time of posting?<\/span><\/a><\/h4><\/div><div id=\"f0410fc37d3fdf23e\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_f0410fc37d3fdf23e\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>A: If the exchange rate changes are properly documented in the General Ledger Setup, NAV will notice changes when posting. NAV will query the user whether to change the exchange rate. &#8220;Yes&#8221; will use the exchange rate of the Posting Date.<br \/>\n&#8220;No&#8221; will use previous exchange rate (i. e. the one of the Document).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-1fc7d287f2bd8b95a fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_1fc7d287f2bd8b95a\"><a aria-expanded=\"false\" aria-controls=\"1fc7d287f2bd8b95a\" role=\"button\" data-toggle=\"collapse\" data-target=\"#1fc7d287f2bd8b95a\" href=\"#1fc7d287f2bd8b95a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Q: How can I undo a line of a purchase receipt that originated from a production order? The function \u201cUndo Warehouse Receipt\u201d results in an error message.<\/span><\/a><\/h4><\/div><div id=\"1fc7d287f2bd8b95a\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_1fc7d287f2bd8b95a\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>A: You cannot undo a partial shipment.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-fe73dc303c0186682 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_fe73dc303c0186682\"><a aria-expanded=\"false\" aria-controls=\"fe73dc303c0186682\" role=\"button\" data-toggle=\"collapse\" data-target=\"#fe73dc303c0186682\" href=\"#fe73dc303c0186682\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Q: Is it possible to create customer specific information texts for sales confirmations?<\/span><\/a><\/h4><\/div><div id=\"fe73dc303c0186682\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_fe73dc303c0186682\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>A: Yes: Customer Card &gt;&gt; Customer &gt;&gt; Prefix and Postfix Text<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-5371130927fc7fad2 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5371130927fc7fad2\"><a aria-expanded=\"false\" aria-controls=\"5371130927fc7fad2\" role=\"button\" data-toggle=\"collapse\" data-target=\"#5371130927fc7fad2\" href=\"#5371130927fc7fad2\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Q: Why are there no warehouse shipment prints for certain transfer orders?<\/span><\/a><\/h4><\/div><div id=\"5371130927fc7fad2\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5371130927fc7fad2\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>A: The warehouse shipment date is most likely in the future. Warehouse shipment will be printed only on the transfer date.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-11bde0ed1e14f779f fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_11bde0ed1e14f779f\"><a aria-expanded=\"false\" aria-controls=\"11bde0ed1e14f779f\" role=\"button\" data-toggle=\"collapse\" data-target=\"#11bde0ed1e14f779f\" href=\"#11bde0ed1e14f779f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Q: Purchase Invoices were printed with the wrong Vendor. Is it possible to change the incorrect Invoices?<\/span><\/a><\/h4><\/div><div id=\"11bde0ed1e14f779f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_11bde0ed1e14f779f\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>A: No. Posted (journal) Invoices can only be corrected by credit memos and reposting the correct Invoice.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-ed222a11e534d609c fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ed222a11e534d609c\"><a aria-expanded=\"false\" aria-controls=\"ed222a11e534d609c\" role=\"button\" data-toggle=\"collapse\" data-target=\"#ed222a11e534d609c\" href=\"#ed222a11e534d609c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Q: Why are datecodes entered at the scanner sometimes formatted incorrectly, i. e. 9701 or 20.12.96 instead of 971229?<\/span><\/a><\/h4><\/div><div id=\"ed222a11e534d609c\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_ed222a11e534d609c\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>A: It\u2019s a result of the NAV date2dwy formatting function. You can correct this manually in Acc.No.Inf.Card. A new version of codeunit datecodemanagement is available<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-dab09dc850376de97 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_dab09dc850376de97\"><a aria-expanded=\"false\" aria-controls=\"dab09dc850376de97\" role=\"button\" data-toggle=\"collapse\" data-target=\"#dab09dc850376de97\" href=\"#dab09dc850376de97\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Q: Why can Calculating Shipment on Requested Delivery Date result in an error message?<\/span><\/a><\/h4><\/div><div id=\"dab09dc850376de97\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_dab09dc850376de97\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>A: This can happen when sales price is entered manually at 0 EUR. Sales price will be recalculated when you use the mentioned function. In case of an exemplary shipment set the sales price to 0 EUR.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-422a515ece6f89e3f fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_422a515ece6f89e3f\"><a aria-expanded=\"false\" aria-controls=\"422a515ece6f89e3f\" role=\"button\" data-toggle=\"collapse\" data-target=\"#422a515ece6f89e3f\" href=\"#422a515ece6f89e3f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Q: Where can I find reports showing the revenue from sales shipments for all customers in a specific time frame? In addition I want to filter to only show customers with at least one sales shipment in that time frame.<\/span><\/a><\/h4><\/div><div id=\"422a515ece6f89e3f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_422a515ece6f89e3f\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>A: You can find the report at <strong>Sales &amp; Marketing<\/strong> &gt;&gt; <strong>Order Processing<\/strong> &gt;&gt; <strong>Reports \u2013 synko<\/strong> &gt;&gt; <strong>Customer Analysis<\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-9a40cc9dd87c282ff fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9a40cc9dd87c282ff\"><a aria-expanded=\"false\" aria-controls=\"9a40cc9dd87c282ff\" role=\"button\" data-toggle=\"collapse\" data-target=\"#9a40cc9dd87c282ff\" href=\"#9a40cc9dd87c282ff\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Q: Why does the error appear when importing the EDI file 'Several items with different external document numbers xxxxx vs xxxxx'?<\/span><\/a><\/h4><\/div><div id=\"9a40cc9dd87c282ff\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_9a40cc9dd87c282ff\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>A: Most likely certain articles were changed to KONSI. Certain sections in the EDI files are now unnecessary.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-33c9e263534652939 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_33c9e263534652939\"><a aria-expanded=\"false\" aria-controls=\"33c9e263534652939\" role=\"button\" data-toggle=\"collapse\" data-target=\"#33c9e263534652939\" href=\"#33c9e263534652939\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Q: In range of coverage planning, the system displays additional items of a transfer order.<\/span><\/a><\/h4><\/div><div id=\"33c9e263534652939\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_33c9e263534652939\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>A: Item Tracking is defined in a later Line No. Please delete the Item Tracking.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-e2a03c69e5f90c219 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e2a03c69e5f90c219\"><a aria-expanded=\"false\" aria-controls=\"e2a03c69e5f90c219\" role=\"button\" data-toggle=\"collapse\" data-target=\"#e2a03c69e5f90c219\" href=\"#e2a03c69e5f90c219\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Q: With the function 'Transfer order lines to stock transfer' in the order, the error message: 'Article tracking lines have been specified for the stock transfer. Please delete these before the transfer lines can be edited or deleted. What to do?<\/span><\/a><\/h4><\/div><div id=\"e2a03c69e5f90c219\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_e2a03c69e5f90c219\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>A: Item tracking is defined in a later line No. Please delete the item tracking.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-a6460aedd6492f5c5 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a6460aedd6492f5c5\"><a aria-expanded=\"false\" aria-controls=\"a6460aedd6492f5c5\" role=\"button\" data-toggle=\"collapse\" data-target=\"#a6460aedd6492f5c5\" href=\"#a6460aedd6492f5c5\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Q: The scanner shows the wrong quantity for packages.<\/span><\/a><\/h4><\/div><div id=\"a6460aedd6492f5c5\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_a6460aedd6492f5c5\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>A: Change Quantity in the item tracking Line for this Order and post this order manually at the NAV client.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-6421b8379cd6fb17a fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_6421b8379cd6fb17a\"><a aria-expanded=\"false\" aria-controls=\"6421b8379cd6fb17a\" role=\"button\" data-toggle=\"collapse\" data-target=\"#6421b8379cd6fb17a\" href=\"#6421b8379cd6fb17a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Q: Why is the unleaded logo cropped on all labels for a specific despatch advice?<\/span><\/a><\/h4><\/div><div id=\"6421b8379cd6fb17a\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_6421b8379cd6fb17a\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>A: Certain fields in the barcode are too long and overlay the logo. Solution: Define a max. length for barcodes.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-e203b8459be004dec fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e203b8459be004dec\"><a aria-expanded=\"false\" aria-controls=\"e203b8459be004dec\" role=\"button\" data-toggle=\"collapse\" data-target=\"#e203b8459be004dec\" href=\"#e203b8459be004dec\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Q: A Transfer is in Transit because the Accumulative Lot for this Warehouse Receipt wasn\u2019t entered. How can I fix this?<\/span><\/a><\/h4><\/div><div id=\"e203b8459be004dec\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_e203b8459be004dec\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>A: Conact our support to make the accumulative lot filed editable. Edit the accumulative lot.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2347","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v26.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support information - synko GmbH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.synko.de\/en\/support-information\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support information\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.synko.de\/en\/support-information\/\" \/>\n<meta property=\"og:site_name\" content=\"synko GmbH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/synkoitloesungen\/\" \/>\n<meta property=\"article:modified_time\" content=\"2020-02-19T09:44:13+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.synko.de\/en\/support-information\/\",\"url\":\"https:\/\/www.synko.de\/en\/support-information\/\",\"name\":\"Support information - synko GmbH\",\"isPartOf\":{\"@id\":\"https:\/\/www.synko.de\/en\/#website\"},\"datePublished\":\"2019-11-19T12:00:59+00:00\",\"dateModified\":\"2020-02-19T09:44:13+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.synko.de\/en\/support-information\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.synko.de\/en\/support-information\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.synko.de\/en\/support-information\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\/\/www.synko.de\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support information\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.synko.de\/en\/#website\",\"url\":\"https:\/\/www.synko.de\/en\/\",\"name\":\"synko GmbH\",\"description\":\"People. Processes. Solutions.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.synko.de\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Support information - synko GmbH","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.synko.de\/en\/support-information\/","og_locale":"en_US","og_type":"article","og_title":"Support information","og_url":"https:\/\/www.synko.de\/en\/support-information\/","og_site_name":"synko GmbH","article_publisher":"https:\/\/www.facebook.com\/synkoitloesungen\/","article_modified_time":"2020-02-19T09:44:13+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.synko.de\/en\/support-information\/","url":"https:\/\/www.synko.de\/en\/support-information\/","name":"Support information - synko GmbH","isPartOf":{"@id":"https:\/\/www.synko.de\/en\/#website"},"datePublished":"2019-11-19T12:00:59+00:00","dateModified":"2020-02-19T09:44:13+00:00","breadcrumb":{"@id":"https:\/\/www.synko.de\/en\/support-information\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.synko.de\/en\/support-information\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.synko.de\/en\/support-information\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/www.synko.de\/en\/"},{"@type":"ListItem","position":2,"name":"Support information"}]},{"@type":"WebSite","@id":"https:\/\/www.synko.de\/en\/#website","url":"https:\/\/www.synko.de\/en\/","name":"synko GmbH","description":"People. Processes. Solutions.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.synko.de\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.synko.de\/en\/wp-json\/wp\/v2\/pages\/2347","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.synko.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.synko.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.synko.de\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.synko.de\/en\/wp-json\/wp\/v2\/comments?post=2347"}],"version-history":[{"count":5,"href":"https:\/\/www.synko.de\/en\/wp-json\/wp\/v2\/pages\/2347\/revisions"}],"predecessor-version":[{"id":2978,"href":"https:\/\/www.synko.de\/en\/wp-json\/wp\/v2\/pages\/2347\/revisions\/2978"}],"wp:attachment":[{"href":"https:\/\/www.synko.de\/en\/wp-json\/wp\/v2\/media?parent=2347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}