Microsoft Dynamics 365 for Customer Engagement (CRM): Managing customer relationships successfully

Microsoft Dynamics 365 for Customer Engagement is your gateway to professional customer management. From enquiries from interested parties to sales and customer service, all workflows can be flexibly mapped, comprehensively evaluated and individually controlled.

Professional CRM (Customer Relationship Management) is essential for efficient customer management in a company. The targeted focus on long-term customer relationships through the use of modern CRM software is an important element for the success of your company.

CRM for Marketing
With a CRM solution designed specifically for marketing, you can realize the full potential of marketing, turn more leads into profits, and achieve higher results. CRM marketing solutions can help you plan and execute campaigns to attract new customers and retain existing ones.

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CRM for Sales
With a CRM solution for sales, your sales representatives always have an overview of your sales opportunities – from the first contact with the customer to the conclusion of the contract. This enables you to efficiently manage sales opportunities and generate new business opportunities. Transform qualified leads into sales opportunities with a single click.

CRM for Service
By choosing a CRM solution, you can optimize your customer service and improve your support offering by personalizing your service. With CRM software, service requirements can be tracked at a glance from initial contact to problem resolution. This enables your employees to respond more quickly to customer inquiries.

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