Microsoft Dynamics 365 helps get rid of your patchwork solutions once and for all
This problem is widely regarded as one of the biggest obstacles to becoming a truly customer-focused company. It involves the use of multiple software solutions in your company. Solutions that are often poorly integrated. And solutions that always have different user interfaces. This makes it a constant challenge for your end users to do their daily tasks when they have to work with several such solutions. Worse – it makes it almost impossible for them to truly satisfy their customers. A strategic question many companies are asking themselves today is how to get rid of this multitude of disjointed solutions, insular information situations and different versions of the truth. And here’s the good news: Microsoft’s successful Dynamics 365 platform can offer you a solution.
Recent research shows that small businesses use an average of 14.3 different software solutions to store customer data. Medium-sized companies have a multiple of 14.3 solutions. And larger organisations often have no idea how many different solutions they use.
Many companies use several different solutions per department, per business unit and/or per subsidiary. Although there were many good reasons for adopting these solutions in the near past, it is easy to conclude that this multiplicity of software systems makes it difficult to increase internal efficiency. Significant portions of the IT budget have to be spent to make this pieced-together “solution” work. Not to mention the problems you face if you want to become a truly customer-focused company. So what options are available to you if this is the status of your current IT landscape? Replacing “individual” parts of your patchwork with other similar parts will certainly bring about modernisation. But it will not solve the fundamental problems. Because even a modernised patchwork still remains a patchwork.
A few years ago, Microsoft made the strategic decision to integrate all its individual products such as ERP, CRM, Office and BI tools into a platform framework. In an approach where the integration between the applications was greatly improved, a more general user interface was introduced and the ERP and CRM business applications can be used without leaving the familiar Office environment.
This platform framework allows you to implement the various solutions and modules step by step. At your own pace. On this modernisation journey, the Microsoft platform can act as a kind of “guiding star”. Each time you replace a single element in your current patchwork, you can take another step towards completing that platform. The number of stand-alone or “loosely” coupled applications is decreasing. That’s good news for your colleagues and departments. But there is even better news for your current and future customers!
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