This is how Microsoft plans to use AI in its solutions soon

Since the recent launch of ChatGPT, Artificial Intelligence (AI) has been on the radar of every organisation and specialist around the globe. This new service is picking up steam and everyone is thinking about how best to market it. Still, there are some challenges we need to be aware of. For example, the results might not always be right. Human reasoning is still important. And AI tools like ChatGPT cannot be a substitute for human interaction or verified information sources.

ChatGPT has already set records. In just 3 months, the tool has surpassed the 100 million user mark. This makes ChatGPT the fastest growing “app” of all time. It even surpasses TikTok, which took 9 months to reach this number of users. And whether people are learning to use ChatGPT to ask the tool questions in search of funny answers, to see how well it can create content, or to find and correct a bug in the software code, one thing is clear: the genius of this AI tool is not the innovative idea, but how engaging and natural it feels to use.

The popularity of ChatGPT and AI in general shows the direction in which today’s business world is evolving. The days when manual input was the only way to manage customers or manufacture products are well and truly over. Today, companies rely on automation, digital transformation and intelligent tools such as ERP and CRM software to make everyday work easier.

The question is what Microsoft’s short-term plans are. The company has already introduced a new version of its Edge internet browser that embeds Bing in its toolbar. On the web page of a long document, such as a company’s quarterly earnings report, the user can ask Bing to summarise the information. Or compare it with a competitor’s figures. On a social media site, a consumer can even ask Bing to draft a post.

Below are a number of other use cases that Microsoft is currently working on:

  • Automatic creation of travel plans
  • Write letters of recommendation
  • Quickly and accurately summarise documents
  • Compare products and services before purchase
  • Automatically create minutes and summaries of team meetings

And these are just some relatively quick wins in the short term. In the medium to long term, Microsoft sees great opportunities to integrate (even more) AI into its Dynamics 365 business solutions. “I think AI technology is going to reshape pretty much every software category,” said Satya Nadella, CEO of Microsoft. He compared it to previous pillars of technology such as search, mobile apps and the cloud. And he said that even more than these paradigm shifts, AI is the closest thing to the “mosaic moment” when the world was introduced to the web browser.